The first international conference in Spain about Big Data with leading experts in data mining, data cleasing, distributing storing, cloud computing, sharing, data analysing and visualisation.Big Data is a technological challenge and a business opportunity. The conference Big Data Spain 2013 will introduce Big Data to developers and business managers in Madrid.
November 7th, 9:00AM
November 8th, 17:00PM
Business Intelligence for Call centers at Turkcell
Gone are the days of simply answering and responding to calls. Call centers are now expected to deliver on the company brand experience and positively affect revenue. As call centers take on an increasing strategic role, there is a demand for more advanced metrics and analytics capable of linking performance to behavioral and financial outcomes. In this session, you will find out how to drive value with data-driven customer management.
Generating valuable business intelligence
Customizing data driven customer management reporting and meeting the needs of internal stakeholders.
Micro segment campaigning to create a substantial revenue uplift.
Takeaway Points: - Generating valuable business intelligence
- Customizing data driven customer management reporting and meeting the needs of internal stakeholders.
- Micro segment campaigning to create a substantial revenue uplift.