business triangle technical hexagon

Your customers are talking. Are you ready to listen?

Business talk | English

Theatre 25: Track 1

Wednesday - 13.20 to 14.00 - Business

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Spoiler alert! The digital revolution is over. People everywhere are online, blending their work and personal lives while searching, reading, watching, playing, listening and connecting to share experiences, opinions and information – every minute of every day. And, their move online has fundamentally changed how they interact with businesses – sharing their thoughts, preferences and experiences at every stage of the customer journey – a constant flow of real time authentic feedback. Shockingly, most businesses are missing all of it.

At Twitter, we believe that it’s possible to know your customer on a deeper level by harnessing real-time, unprompted and authentic feedback. And, you can put that business intelligence to work to create better products, services and customer experiences.